About CFB
Who we are, how the organisation is funded, and what we review.
Read about CFBControl of brokerage activities.
CFB is publicly funded and does not charge for refunds. We examine complaints, prepare the file, and work with Global Refund — the organisation that retrieves funds from dishonest brokers, including cryptocurrency.
Start here
A clear path from complaint to recovery.
How it works
The process, the evidence we need, and how cryptocurrency cases are handled.
See the processReviews
Accounts from people whose files were reviewed and referred to Global Refund.
Read reviewsOur team
Investigation, compliance, and more than 40 people.
The organisation has more than forty specialists. Investigation and compliance prepare the file before Global Refund begins recovery.
Department
Investigation
Investigators reconstruct payment trails, broker networks, copied websites and cryptocurrency movements. They establish who received the money and where it was sent next.
- Broker pattern analysis
- Bank and wallet trail mapping
- Related-entity research
Department
Compliance
Compliance officers test the file against evidence standards, review identity documents and decide whether the case is ready for referral to Global Refund.
- Evidence completeness
- Identity and source-of-funds checks
- Referral criteria
Organisation
More than 40 people, one case file
Analysts, investigators, compliance officers and case coordinators work as one unit. Intake, investigation and compliance each confirm the file before recovery begins.
More about the team